Archive for August, 2019

A few cans of library worms

Editorial

There are subjects that one learns not to talk about in uncertain company. At the moment, Brexit is most certainly that in the UK while I imagine Trump and gun control (or in their incredible lack of it) serve the same role in the USA. But there are specific library subjects where one has learnt that raising them runs the risk of exploding the room. So, in the proud PLN tradition of never knowing when to shut up, here’s a few that will get you angry, nodding or groaning.

The first is library visitor numbers and how inaccurate they are. Few libraries even have a proper system for counting patrons and even they often shrug when asked what happens if you get a member hanging around by the door, walking in and out. Then you get the question of what actually is a library visitor. In the old days, it was simple – someone who came in was using the  library – but not any more. That person could be visiting to access a council service embedded in the library. Are they still using the library then if they’re reporting a death? Really? What if they’re using a post office inside it or a college? One suspects they’re also counted as visitors. Which makes me worried as, if that is the case with all the extra services being shoehorned in then, well, library visits should be going through the roof in the UK. But they’re not. One fears that this problem amongst library services (and don’t get me started on the joke that is CIPFA) about visitor numbers and why we should not to question them that is hiding an even deeper malaise within the system.

The second can is about what we should actually call those visitors to the library. But first, let’s say I am deeply embarrassed about many things the library sector has failed to get to grips on. The lack of a national website is especially pitiful as is the absence of anything resembling a UK or even England-wide promotional campaign for the service. Both those failures have at their core the atomisation of public libraries into 200 or so different  bodies in the UK who, while willing to work together, are all unable to actually do so on a grand scale, even with Libraries Connected received hundreds of thousands of pounds. So that’s explainable. What isn’t is the failure of the library professional worldwide to actually work out what to call those who use their services. The  words borrowers, patrons, clients, members, readers and – shudder – customers are all used and many more. I’ve used several deliberately in this article already.  What one calls those using your service probably says more about you and your standpoint than anything else. Being neutral as heck, I’d go with “user” (it’s not an IT term really, not any more, so get over it) but wow is there a lack of a common front on this issue. Get it together, librarians.

Oh, and while I’m at it, that term “librarians”. It’s clear what it means inside the sector, or used to be, but outside of it it means anyone who works in a library. Get over that. Many professions have such divides in staffing and don’t have that lack of understanding – the public knows the difference between an officer and a soldier, a doctor and a nurse – but they signally often do not know that about librarians. That they don’t is not their fault but ours. And it stands little chance of changing now. So accept that the public calls all of us librarians and don’t criticise them for it. I use the terms interchangeably myself on many occasions. Like all of this editorial.

Right, there’s a few cans of worms to start your week with.  Got any more. Answers on a postcard please if you are still one of those who refuse or are not allowed to use social media … ooh heck, there’s another.

I’ve just been told about the danger of thermal paper – the sort many front-line library staff use in receipts – causing a health risk if it contains something called BPA. It could be worth checking on the till rolls at your branches. There’s a lot of information online but it was news to me. See here and here. It looks like it’s a small risk but something that one needs to be careful of and yet another reason to wash your hands before eating food if you don’t do so already.

Changes

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