https://www.publiclibrariesnews.com/2012/10/why-libraries-are-missing-out-by-not-texting-harrows-broken-pcs-and-no-new-barnet-library.html What's happening to your library? Wed, 31 Oct 2012 20:43:36 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.publiclibrariesnews.com/2012/10/why-libraries-are-missing-out-by-not-texting-harrows-broken-pcs-and-no-new-barnet-library.html#comment-5538 Wed, 31 Oct 2012 17:10:30 +0000 http://www.publiclibrariesnews.com/?p=2880#comment-5538 In 2010, Refer, the journal of CILIP’s Information Services Group, did an article about Text Reference Services – the full article and other relevant links are at https://sites.google.com/site/referplus/Home/spring2010/spring2010-textalibrarian
Stockport and Tameside were both offering these services and still do. The pattern is much more widespread in the US, I suspect as there are products such as Mosio http://www.textalibrarian.com/ making the management of these easier by creating a Hootsuite style dashboard, and also reflecting the free local calls pattern of US phone systems.

]]> https://www.publiclibrariesnews.com/2012/10/why-libraries-are-missing-out-by-not-texting-harrows-broken-pcs-and-no-new-barnet-library.html#comment-5537 Wed, 31 Oct 2012 12:56:56 +0000 http://www.publiclibrariesnews.com/?p=2880#comment-5537 In my experience and from the feedback i’ve had most Public Libraries are generally struggling to provide anything but basic IT provision, the resources, money and staff just aren’t there! Many have had to cut back on one to one IT training with the public and will really struggle to assist in delivering the governments ‘digital by default’ targets.

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