Wherever I go, the most successful libraries are those who have a clear strategy and vision.  In Tower Hamlets, it’s based on location, on combining with adult education and on reading for pleasure. They have also, root and branch, changed their staffing.  There’s no bibliographic services department, at all. There’s no actual long term specialists, at all. There’s also no freedom to blue tack an amateur poster up or to say that an event isn’t happening, or say a computer problem can’t be fixed because that person is on holiday.

They’re pretty hard nosed about that, and rightly so. In times of crisis, inertia and existing working practices can kill. So now, in this time of crisis, they’re not facing a crisis. Because they know what they’re doing, they’re well used and they can defend everything they do in easy to understand terms. Sound good? Bite the bullet and see how you can learn from them. Because it’s kind of embarrassing that so many aren’t. The week I was there, they had a delegation from South Korea for goodness sake. But there’s not been much about Tower Hamlets seen in the UK recently.  It’s like because it has been there for a few years it’s not important any more.  Well, it is. And here’s why …

Read more at Idea Stores: what the ideas are and why they’re important – Public Libraries News. 


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