Comments on: The third lockdown: damned if you do ..? https://www.publiclibrariesnews.com/2021/01/the-third-lockdown-damned-if-you-do.html What's happening to your library? Sun, 10 Jan 2021 19:17:31 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Chris Hamilton https://www.publiclibrariesnews.com/2021/01/the-third-lockdown-damned-if-you-do.html#comment-49445 Sun, 10 Jan 2021 19:17:31 +0000 https://www.publiclibrariesnews.com/?p=17545#comment-49445 The biggest issue with click & collect is that, in most authorities, it involves customers going into libraries, interacting with staff, touching stock and kiosks, sharing small space with other users.

The only click & collect services I’ve been using or would consider using are those like the supermarkets and Currys where I pitch up to an external point and collect my goods without any contact.

We’ve had nearly a year to copy this simple idea to protect customers and staff, protect the vulnerable and make up for the massive fall-off in visits and issues. It’s beyond me why we don’t get on with it before we fade away.

I’m really happy to work with anyone in any authority on this.

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