Quantity has a quality all its own
For the list of how libraries in the UK are reopening, see this page.
Editorial
Every now and again, a debate flares up about public library usage statistics. It has on one side those concerned about the (UK) decline in book issues and visits to public libraries over the last decade or so and on the other those who query the worth of such statistics and point instead to the wonderful impact and personal stories libraries can achieve, plus also that digital usage has gone up.
As ever, I tend to suspect both extremes. While libraries can indeed not just be described by black-and-white data (especially the dodgy stuff that CIPFA prints), it seems to me that if we have fewer people using us then we have lesser impact, heartwarming personal stories or no. I also suspect that physical visits have a stronger impact than their digital counterparts, although admittedly this is just a gut feeling on my part. On the other hand, simply counting the number of books issued, without regard to what impact they have, seems limiting at best.
But I do find myself drawn to the quote “Quantity has a Quality all it’s own” and not just because it allows me to have three “qu” words in a sentence. There needs to be a substantial number of people using libraries in order to justify them and the fewer they are, the more worrying it is. And in the UK, usage has fallen and continues to fall – for whatever reason (my favourite suspect is budget cuts) – faster than in similar countries such as Canada, the USA, Australia or New Zealand.
And this decline cannot be helped by the extended closures that many libraries are still experiencing, although less than a tenth of English public library services have yet to announce their plans for reopening while a few are already on their second and even third wave of recovery. News from branches continues to be generally good, with some complaints starting to be recorded about some libraries not yet being open. Worries about people not wearing masks – not mandated in libraries unlike in shops – appear to be minor at the moment.
So that’s good. Perhaps we can start breathing again, soon anyway. Although, sadly it seems not in Hampshire.
Changes by local authority
National news
- Coronavirus: New guidance on face masks and coverings released for England – BBC. “rules on face coverings were in place for shops and public transport but not for some other enclosed spaces such as libraries, register offices and civic centres.”
- DCA Survey Results – Digital Content Associates. “DCA surveyed over 85 librarians and library-related staff or managers during July 2020 to give voice to their experiences and learning during the explosion of digital usage during the Covid-19 lockdown. “
“72% of respondents either agree or strongly agree that their e-resources are being underused
Nearly 80% of respondents have no strategy for reaching non-users
Nearly 40% of respondents thought users had little or no awareness of their digital offering
95% of respondents said their library doesn’t use any kind of search engine optimisation or marketing to promote their library”
Alicia Pocock, Digital Content Associates
- The Jason Farradane Award 2020 – CILIP. “It will be awarded to an individual or a team in recognition of exemplary and innovative practice. This may take the form of a specific project, a piece of research or the development of a service or resource, for example.”
- Public Library Apparel: a quick interview with Lottie Begg – Public Libraries News. “I had an email out of the blue from Lottie Begg, who is starting a Kickstarter to start “Public Library Apparel”, producing public library related clothing and raise funds for the sector. Intrigued, I got in touch to ask a few questions …”
- Remembering Josephine Cox: British Author Whose Books Sold Over 20 Million Copies – She The People. “Cox has also been one of the most borrowed authors from the UK’s libraries” and campaigned against closures.
- Sports centres face uncertain future as Government vows to tackle obesity – Yahoo News. “Mark Sesnan, managing director of Greenwich Leisure Limited (GLL), the UK’s largest operator of non-profit public leisure facilities, estimated it would take three to four years to recover from the crisis. GLL, which runs more than 250 sport and leisure facilities and libraries across the UK, had no help covering its non-staff costs during lockdown. He told the PA news agency: “We’ve used our reserves to pay for that, but they’re running out and running out fast.”
International news
- Canada – Overdue: Throwing the book at libraries – Globe and Mail. ” libraries operate largely with public funding, which has been disrupted far less than commercial revenues their competitors rely upon. As a result, libraries are likely to gain still more market share at the expense of booksellers in the months and years ahead.” … “The dirty secret of public libraries is that their stock-in-trade is neither education nor edification. It’s entertainment. ” … “A commercial publishing industry is unsustainable if four out of every five readers are reading at no charge.”
- China / Hong Kong – National security law: Hong Kong’s librarians must stand firm to protect intellectual freedom – South China Morning Post. “When asked for his reaction to his books such as I Am Not A Hero (2013) having come under review for being potentially subversive, democracy activist Joshua Wong Chi-fung reportedly said: “This is like the live-action version of Library War, fully staged!” … “No one is saying it is going to be easy to stand on principle. Yet bearing in mind those basic principles, hopefully ingrained in each and every librarian, will be the only way that libraries, and their keepers, can survive these latest assaults on our integrity.”
- EU – Emerging international voices: the Goeth-Institut programme with IFLA – Goethe. Need to be under 35. “The Goethe-Institut is looking for young library advocates to share best-practice examples of libraries worldwide engaging with their digital communities. Apply to participate and become a part of an international network”
- Lithuania – Kamishibai theater and book at Panevėžys City Public Library (Lithuania) – NAPLE Sister Libraries. “Kamishibai stories can be made individually, in pairs (one illustrator, one writer), in small groups or as a class project. “
Local news by authority
- Bradford – Ilkley Library to reopen for limited service in August – Ilkley Gazette. Order and collect. “The failure to re-open Ilkley library in the first wave has been criticised by district councillors and MP Robbie Moore. Councillor Kyle Green (Con, Ilkey) said: “Much as Golden Butts was not included in waste site reopening plans this is another example where the council has chosen to ignore those living on the edge of the district.”
- Great news for Silsden book lovers – Keighley News.
- Bridgend – Removal Of Overdue Book Fines and Lockdown Leads To A Surge In Library Memberships – Awen Cultural Trust (press release). “Awen’s commitment to breaking down barriers to book borrowing are already achieving positive results, with new members rising by over 20% within the first 12 months alone. Survey results from library members also show that removing the fines has led to an increase in engagement levels and improved customer experience. “
- Two more local libraries prepare to provide ‘Book and Collect’ services – News From Wales. “Awen Cultural Trust is preparing to offer two more ‘book and collect’ services, following a successful pilot scheme at Pyle and Aberkenfig Libraries. These will begin at Maesteg and Pencoed Libraries on Monday 27th July.”
- Camden – First of Camden’s libraries set to reopen from Monday 3 August – Camden Council. “Pancras Square, West Hampstead and Queen’s Crescent Libraries are preparing to reopen with limited computer access from Monday 3 August. ” … “The council will open libraries in three phases, following Public Health England guidelines.”
- Cheshire East – Residents advised about new face covering regulations – Cheshire East Council. “We are asking residents to wear face coverings in council premises where services are provided to the public, for example libraries, as well as adhering to social distancing measures. “
- Cheshire West and Chester – Coronavirus: Number of new cases in west Cheshire continues to fall – The Standard. “”Staff in the council’s public buildings and libraries are taking visitors’ contact details so we can pass them to NHS contact tracers if required to do so. I would strongly encourage all businesses to do the same.””
- Library building will be retained but future use uncertain – Northwich Guardian. “It’s a beautiful building, but we have to consider whether it’s the right place for a library or for something else, and if not a library, what should it be used for”
- Cumbria – Workington Library is all-set to open its doors to public soon – News and Star. “Other larger libraries opening across Cumbria, run by the county council, include Carlisle, Whitehaven, Penrith, Kendal and Barrow.”
- Denbighshire – Get silly with this year’s summer reading challenge at Denbighshire libraries – Rhyl Journal.
- Denbighshire libraries move to next phase of re-opening – News From Wales. “From Monday (July 27) libraries in Rhyl, Prestatyn and Corwen will be offering limited access to public computers and One Stop Shop services by appointment and similar access will be available in other libraries over the coming weeks.”
- Derbyshire – All you need to know as Chesterfield and Derbyshire libraries reopen – Derbyshire Times. “Derbyshire County Council has reopened libraries in Chesterfield, Buxton, Dronfield, Heanor, Long Eaton, Matlock and Swadlincote. The authority says Alfreton and Bolsover lbraries will reopen on Monday and announcements will be made soon about facilities in Belper, Ripley and Ilkeston.”
- Devon – Youngsters required to sign up for the Silly Squad – Exmouth Journal. “Throughout the summer, a series of fun events have been scheduled for the kids including weekly online Bounce and Rhyme, weekly digital craft sessions and a Library Llama Live online event with Sidmouth Library.”
- Dorset – Nine Dorset libraries to re-open on 27 July, including Gillingham – Gillingham News. “Since 8 July residents have been able to use an order and collect service at 22 of Dorset Council’s 23 libraries, but from Monday 27 July, nine Dorset Council libraries will reopen.”
- Edinburgh – Libraries and community centres will open again – soon – Edinburgh Reporter. “a three-stage phased plan to reopen its libraries and community centres from today with the second and third stages subject to committee approval.” Reopening shortly after 6 August.
- Essex – Campaigners are marching against Essex library ‘cuts’ in August – Clacton Gazette. “Save Our Essex Libraries (SOLE) campaigners will hold the socially-distanced marches during the final week of August. They say proposals for community-run libraries are a closure by stealth and they will be marching across the county to converge at County Hall in Chelmsford.” … “Essex and Thurrock Libraries will also soon join The Libraries Consortium (TLC), the UK’s largest library consortium. This will mean our library users will now have access to almost 8 million items of stock.”
- Essex insists libraries are ‘safe’ ahead of SOLE march – Epping Forest Guardian. “The county council has reopened 69 libraries since the end of lockdown and has pledged to open the remaining five libraries in August.”
- Flintshire – Flintshire children encouraged to join in Summer Reading Challenge – The Leader. “Children can collect their ‘Silly Squad’ Bags from Buckley, Connah’s Quay, Flint, Mold and Mobile Libraries from Monday, July 27.”
- Hampshire – Paper preview: Town’s beloved library saved – Basingstoke Gazette. “As previously reported, ten libraries across Hampshire including three locally faced being permanently shut down. Cllr Sean Woodward will make the final decision next week, and it is recommended that Chineham Library remains open but South Ham and Odiham’s facilities close.”
- Letter: We need more libraries not less – Andover Advertiser.
- Hampshire County Council to close libraries – Hampshire Chronicle. “Hampshire County Council has announced its intention to close eight of the 48 council-run libraries and reduce the opening hours of the remaining ones by an average of 20%. The authority is also set to withdraw its support to four community libraries. The move aimed at saving £1.76m would put 50 jobs at risk.”
- Hampshire County Council to shut libraries in £1.7m savings plan – BBC. “Libraries will shut in Blackfield, Lyndhurst, Fair Oak, South Ham, Elson, Horndean, Lee-on-the-Solent and Odiham”
- Herefordshire – Click and collect service and garden waste sacks now available at libraries – Hereford Times. “A ‘click and collect’ service for books and green garden waste bags are now available at Hereford, Leominster, Ledbury and Ross-on-Wye libraries” … “The collection points will be open from 2pm to 4pm on Monday, Tuesday and Wednesday, and from 11am to 1pm on Thursday, Friday and Saturday”
- Lancashire – Lancashire County Council confirms one of its Fylde coast libraries will reopen next week – Lytham St Annes Express. “A phased reopening is set for libraries across Wyre and Fylde from Monday July 27, but only one Fylde coast library will reopen.”
- Here’s what you need to know as more Lancashire libraries get ready to reopen – Chorley Guardian.
- North Ayrshire – Libraries and museums remain closed while staff continue hub work – Irvine Times. “Council chiefs are unable to confirm a date when libraries and museums to reopen with residents being offered online cultural services instead over the Summer. Staff from libraries, museums, ranger service were among those redeployed to work in the emergency childcare and community hubs during the COVID-19 crisis.”
- Northern Ireland – Just the ticket… Northern Ireland libraries reopen their doors – Belfast Telegraph. “A new book and collect service is being provided to customers in 90 libraries. Five will fully reopen for book browsing and limited IT access. Omagh library and Lisburn City library opens today and Bangor Carnegie, Derry Central and Belfast Central open on Thursday.”
- Coronavirus: Libraries to open with a new approach to book borrowing – BBC. “Customers will be able to borrow books from 20 July with new operational measures put in place for their safety.”
- Oxfordshire – Volunteers are ‘frustrated’ libraries cannot re-open – Henley Standard. “Volunteers who run village libraries in the Henley area are “frustrated” that they have not yet been told they can re-open despite the Government easing the coronavirus lockdown. They are also concerned that Oxfordshire County Council, which is responsible for the services, is “strapped for cash” and fear any possible funding cuts could result in closures.”
- Renfrewshire – Ann books in for appointment as Renfrewshire libraries reopen their doors – Gazette. “The sprightly 77-year-old was at the head of the queue on Monday morning to return 15 books and borrow another nine to keep up with her favourite pastime of reading.”
- Book in with the Silly Squad this summer – fun for ages 4 to 11 years-old – Renfrewshire 24.
“It is very evident that a massive change of direction is needed in terms of priorities for investment at both local and national level across the UK in light of what is happening to businesses and the economy post lockdown. Sheffield makes an interesting case study in this respect. The main investment priorities for the Council in Sheffield seem to be to create more retail and office space in the city centre, and in the suburbs. This is despite there being high profile examples of businesses downsizing and not requiring office space anymore in the city centre. The council is also pressing ahead with a highly controversial scheme to shoehorn catering outlets and office space into Walkley Carnegie library, despite local opposition from businesses and the fact that existing catering outlets in the area are struggling and even closing in light of the downturn in trade due to the lockdown.
In light of the economic downturn due to lockdown, a much better strategy for Sheffield and the UK would be to invest in professionally staffed library services and expanded market spaces for independent traders to allow people educational opportunities in order to live greener lifestyles and get better jobs, and to allow independent traders to fill the gap left by the absence of big brands which may be closing down or downsizing. Professionally staffed library services have a big role to play in rebuilding our economy post-coronavirus given the huge positive benefit they have to local economies and the role they play in teaching people to live cleaner greener lifestyles and raise educational attainment.””
Matthew Smith, Sheffield – by email.
- Shropshire – Book-ing in to read once again at Ludlow Library – Shropshire Star. “Run by Shropshire Council, Shropshire Libraries has begun a phased reopening of centres this week, starting with libraries in Ludlow, Oswestry and Shrewsbury.”
- St Helens – The reopening of St Helens libraries: what you need to know – St Helens Star. “Selected libraries across St Helens will reopen to the public from Monday as part of a phased return, with measures in place to keep visitors and staff safe.”
- Staffordshire – People in Lichfield and Burntwood urged to join summer reading challenge as libraries reopen – Lichfield Live. “Lichfield Library reopened yesterday (20th July) with the library in Burntwood due to open open 27th July.”
- Stoke – Two more libraries reopening in Stoke-on-Trent – Stoke Sentinel. “Stoke-on-Trent City Council is extending the ‘click, call and collect’ service to the City Central library in Hanley and Meir library, following its successful launch at Longton and Tunstall libraries on July 6. Bentilee library will reopen on the same basis on Monday, July 27. But no reopening date has been announced for Stoke library yet.”
- Thurrock – Over six million new items of stock for Thurrock libraries – Your Thurrock. “Essex County Council has today announced that both Essex and Thurrock Libraries will join The Libraries Consortium (TLC), the UK’s largest library consortium made up of 18 other library authorities.”
- West Dunbartonshire – Dalmuir Library open for books to be collected – Clydebank Post.
- Wolverhampton – Wolverhampton Central Library to open doors to visitors again – Express and Star. “From Monday, August 3, it will initially offer a ‘we select, you collect’ service through which customers can pre-order books and other items online and pick them up at an agreed time”
- New chapter for city’s libraries as physical service resumes – Wolverhampton Libraries.
- Worcestershire – County Council reveals when Droitwich Library will reopen – Droitwich Standard. “Droitwich Library will reopen its doors to visitors on August 3. Worcestershire County Council has already reopened a number of its libraries and the rest will return next month. As well as Droitwich, Stourport, St John’s, Tenbury and Wythall will re-open a week on Monday. Pershore Library is also set to re-open later in August, along with Broadway, Upton and Hagley.”
- Wrexham – Library staff in Wrexham donate iPads to those at risk of severe isolation due to Covid-19 – The Leader. “working in partnership with staff from the adult social care team to help deliver a number of iPads, which were purchased out of the Community Inclusion Grant, to support those who were identified as being at risk of isolating even further and being cut off from family and friends during lockdown.”
- Wrexham Library Service: have a laugh with the Summer Reading Challenge – Leader. “Wrexham Library Service now have five libraries operating an order and collect system. “
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about 4 years ago
Absolutely agree you need quantitative and qualitative data to assess the impact of a library. Indeed that is the basis of the model of impact measurement I have been championing for the past five years.
However, key to this approach is measuring the right metrics, i.e. those which are proven to be linked to actual outcomes, not the current approach of measuring what is easy to count.
For example there is no evidence to directly link total book loans to literacy improvement, but there is for completion of the Summer Reading Challenge and reducing the summer dip in children’s literacy.
about 4 years ago
In terms of current data approaches, knowing which direction to change in is important.
Alternative metrics and measures can also be too simplistic. It maintains defining what we think is good, and then measuring it. “We think X activity is good, we have counted lots of X and therefore we are good.” OK, but what now? What do we do with that data?
Most library activities we already know are good, and should be able to find out easily whether they are increasing or decreasing. Ask most services whether issues are going up or down on an annual basis and they’ll likely know. But ask about usage patterns on a day of the week basis, or hour of the day, or borrower age, and you’ll be far less likely to get answers. And yet that’s the data that is actually interesting, and can provide operational insight into a functioning library.
The increase in fine-free libraries has mainly been through some kind of domino affect, but the data to inform it has always existed, it’s just very few people actually looked at it. In fact it’s only really library services seeing that books are are still returned in other services that has led to them adopting it. When in reality analysing the data would have informed libraries to do this decades ago, as the data would show the amount of books (and members) LOST through imposing fines. Damage has been done by not looking at simple, traditional library data, and ensuring that policies are data-informed.
It’s data that tells stories. It can inform if opening hours are working, or need adjusting. About what item types are borrowed in different areas of the county, or city. About streets where membership is down (or up). About how footfall and usage is affected by local events and shopping patterns, or even weather. Detailed data needs to be monitored, analysed, watched for anomalies and fluctuations which can then be investigated.